Analyst Customer Service-India

Location

Gurgaon | India

Job description

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8 ,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022.

Learn more at .Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Education Qualification:

1. B.E. (Mechanical/ Mechatronics) with total 5 years of experience & above consisting of 2-3 years of experience in machine tools industry.
2. Diploma (Mechanical/ Mechatronics) with total 8-10 years of experience consisting of 4-5 years of experience in machine tool industry.

Age Group: Around 28 years.

Location: Gurgaon [ Job involves extensive travelling within NCR and at very times across India ]

Required Technical Experience (Mechanical):

1. Should have hands on working experience of Special Purpose Machines & CNC General Purpose Machines & VTLs.
2. Should have strong ability to read & understand Mechanical drawings.
3. Should have strong ability to read & understand Hydraulic & Pneumatic circuits.
4. Should have knowledge of Geometric test chart and alignment checking.
5. Should have flair & ability for in-depth trouble shooting analysis of field problems.
6. Should be conversant with QC tools, why-why analysis, root cause analysis, 8D analysis and problem reporting. Interact with HO - Designs and Assembly for CAPA.
7. Preferred to have knowledge of Cp/ Cpk study and its analysis.
8. Must have hands on experience to commissioning of the different types of CNC & PLC controlled machines.
9. Handle independently the field issues, customer complaints and servicing issues.
10. Plan/ schedule preventive maintenance, shut down maintenance at customer's site.
11. Co-ordinate with CFTs for attending field complaints, spares requirement.
12. Communicate with accessories suppliers to resolve problems related to their units' problems/ quality issues etc.
13. Attend break down calls on highest priority.

Preferred Experience (Electrical):

1. Basic knowledge of Fanuc, Mitsubishi & Siemens CNC controls.
2. Basic knowledge of PLCs like Siemens/Mitsubishi.
3. Exposure of handling variable frequency drives like Control Technique, Mitsubishi, Siemens & Danfoss etc.
4. Exposure on checking & editing PLC program for above controllers and make correction would be an added advantage.

Other important requirements:

1. Good written & spoken English communication skills.
2. Manageable soft skills, data management & presentation skills.
3. Willingness to travel extensively & at times at short notices.
4. Ability of in-depth analysis with strong analytical skills.
5. Spoken Languages- English, Hindi. Other regional language would be added advantage.
6. Capability to extend technical support to team to service provider team.
7. Should have positive attitude and self-motivated.
8. Create rapport with Customer's project, production and maintenance team.

Equal Opportunity Employer

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