Westlake Epoxy
Location
Bangalore | India
Job description
The Customer Service Representative I position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process
Responsible for the order management process , which includes:
Serve as prime contact for order related activities .
Build and maintain business relationships with customers through multiple communication channels .
Work with associates within his/her department and across the organization to achieve optimal customer satisfaction .
Input new order request s and manage modifications and cancellations for both manual and electronic orders communications .
Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment .
Facilitate new customer set- ups and maintain accurate customer address, contact information, and customer specific requirements.
Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures .
Facilitate actions between multiple departments to meet customer specific needs .
Inform sales representatives of current customer activity and order statuses as appropriate .
Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner .
Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated .
Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction .
Cross-train and provide backup for other customer service team associates as required .
Manage customer invoice process, as needed.
Participate in both internal and external order management audits .
QUALIFICATIONS :
Bachelors degree or equivalent combination of education and experience .
Should have strong oral and written communication skills .
Ability to work effectively in a fast paced, international, multicultural environment .
Must posses s strong organization skills & be very detail oriented with the ability to adapt to changing priorities .
Customer oriented mind set .
Ability to work well with others to accomplish common goals .
Experience working with Microsoft Excel and Word .
Must be fluent in English.
SAP experience is a plus .
Job tags
Salary
