Engineer - Customer Service Operations (Customer Service Operations) - B2101_2
Location
Secunderabad | India
Job description
L2 - Network Operations Engineer
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes
- Providing 24/7 shift operational support for a variety of security services and platforms
- Monitors the alert queue assigned by L1 and detailed analysis of security alerts
- Providing security operations, maintenance functions, and troubleshooting
- Monitoring health of IT systems, servers and tools / platforms
- Monitor and report disk utilization, license usage. Performance optimization KPI's etc.
- Performs deep-drive incident analysis by correlating data from various sources
- Determines if a critical system or data set has been impacted & advises on remediation
- Continually striving to reduce customer-impacting outages/degradations and restoring service to premium levels in a timely fashion
Job tags
Salary