Engineer - Customer Service Operations (Customer Service Operations) - B2101_2

Location

Secunderabad | India

Job description

L2 - Network Operations Engineer

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes
• Providing 24/7 shift operational support for a variety of security services and platforms
• Monitors the alert queue assigned by L1 and detailed analysis of security alerts
• Providing security operations, maintenance functions, and troubleshooting
• Monitoring health of IT systems, servers and tools / platforms
• Monitor and report disk utilization, license usage. Performance optimization KPI's etc.
• Performs deep-drive incident analysis by correlating data from various sources
• Determines if a critical system or data set has been impacted & advises on remediation
• Continually striving to reduce customer-impacting outages/degradations and restoring service to premium levels in a timely fashion

Job tags

Salary