Sagenext Infotech LLC
Location
Noida | India
Job description
Hi,
Greetings from Sagenext Infotech LLC!
We are looking for a skilled, dedicated and enthusiastic US Technical Support Associate to join our growing team.
Job Description
Responsibilities:
1. Installing and Configuring Windows Servers
A Technical Support Associate's main responsibility is to install and set up Windows Systems and servers. You need to develop servers and provide support to individual users to ensure that the system works reliably and quickly. You may also answer the user questions throughout the setup and installation process. In this role, you as a Windows Administrator also build the server's back-end architecture, including databases and scripts for specific applications and user needs.
2) Providing Technical Support and Guidance
You also provide technical support and guidance to users and other administrators. In many cases, you will work closely with the IT departments and professionals to answer technical questions or resolve issues with server performance and access. You may directly install and maintain Windows-based programs for end users and help debug these applications so that they work with Windows servers.
3) Performing System Maintenance
You will also conduct system maintenance activities, usually on the server back end. This aspect of the role requires you to review error logs and user-reported errors and identify stable and reliable solutions. Frequently, you need to work directly with the system's code base to make necessary changes and then deploy those changes throughout the server.
4) Monitoring System Performance
In addition to maintaining Windows systems and servers, Technical Support Associate also monitors the performance to reduce interruptions and server crashes. This can involve monitoring daily traffic logs and reports or working directly with end users. If you identify any potential issues or bugs affecting server performance, you may develop and deploy proactive solutions to ensure system usability across the organization.
5) Creating System Backups
Technical Support Associate also performs system backups according to company or industry standards. You may create the system backups weekly, daily, or more frequently depending on server space and a particular business' needs. This helps to ensure that the system can be quickly recovered after a crash or other outage and supports data integrity by ensuring that vital information is not lost during an outage.
4) Maintaining System Security
You may also maintain system security by noticing faults within the server architecture. This part of the job requires extensive knowledge of viruses and other sources of server vulnerability and requires them to develop and deploy protection measures, particularly when pushing out system-wide changes that can open up new vulnerabilities.
Requirements:
1. Degree in computer science or information technology.
2. Prior experience in tech support, desktop support, or a similar role.
3. Proficiency in Windows/Linux/Mac OS etc.
4. Experience with remote desktop applications and help desk software.
5. Strong communication skills.
6. Basic knowledge of cloud and application hosting.
7. Applicants with the knowledge of virtualization technology like Hyper-V and VMware will be preferred.
About Us:
Sagenext Infotech, a US-based cloud hosting company working for CPAs and other finance and accounting professionals. We provide complete cloud hosting solutions for major software programs like Quickbooks, Sage, Drake, ACT and Lacerte.
For more information, please visit our website
Location: Sagenext Infotech Pvt. Ltd.,
C-10, First Floor,
Sector-3, Noida, U.P- 201301
(Landmark: Near Byju's Office)
Experience: 0-5 years
Job Type: Full-time, Work from Office.
Salary: As per Industry Norms.
Shift: US Process (Night Shift)
Job tags
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