Global Business Travel Lead
Location
Bangalore | India
Job description
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
About Lowe's India At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.
Job Summary Lowe's is seeking a Global Business Travel subject matter expert who will be responsible for our business travel operations. This exciting position is designed for an individual that is very customer focused, self-motivated, and has a passion to solve travel issues in an efficient manner.
The applicant will be accountable for business travel operations especially for NORAM region and C-Suite travel, driving relationships with key internal stakeholders and business units and maintaining alignment with regional & global goals.
Responsibilities - Responsible for coordinating all aspects of business travel arrangements and closely work with associates, TMC, airlines, hotels, etc for smooth and efficient travel logistics while maintaining adherence to travel policies and budgets.
- Suggest business travel initiatives and savings opportunities by analyzing travel trends and traveler behavior
- Drive Policy compliance, operational efficiencies and digitization. Assist associates on policy guidelines
- Leverage expertise and tools from travel related vendors to operationalize the program
- Track TMC performance, handling service level expectations. Meet overall monitoring goals and SLA metrics.
- Overseeing business travel policy compliance
- Provide operational support during emergency situations
- Experience in handling Disaster Management will be an added advantage.
- Work with global colleagues to create a strong diverse culture
- Serve as the central point of contact for trouble shooting queries from individuals, arrangers or the wider administrative community e.g. Stores, DC. Act as a system administrator.
- Produce regular reporting.
- In collaboration with tools, assist in group bookings, Disaster Management, Senior Management travel, etc.
- Provide navigational support for the online booking tool or internal global travel site.
- Bridge between TMC and Lowe's associates. Will be responsible for daily coordination for internal queries / support of Lowe's associates. Ensure closing all open cases to resolve technical issues in accordance with applicable SLA.
- Create and maintain a centralized data base for all global vendors including expiration and renewal statuses
Expereicne and Qualification - The candidate must have minimum of 5 years' experience in Corporate Travel Management -
- The successful candidate must have effective communication skills and experience in Travel Supplier Management in the India market. Must have online booking tool experience, knowledge of group bookings will be beneficial.
- Must possess excellent communication and customer service skills.
- Must have the ability to work in a fast-paced environment, anticipate issues, stay calm under pressure and flexible with work schedule.
- Experience with MS Excel – ability to design, enhance and maintain spreadsheets
- Strong business travel management operations accuracy and attention to detail
- Service minded with high focus on support/helping users. Interact professionally with associates and suppliers.
- Fluency in English. Very strong verbal, presentation and writing skills to successfully interact with team members and stakeholders in the US region.
This role will functionally report to Global Business Travel Leader based in India with the delivery of the global business travel strategy including innovation. An opportunity to develop commercial and the pragmatic travel strategies for all the regions.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit
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