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Location

Mumbai | India

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Job description

Vacancy For Operation Manager Located In Grant Road-Mumbai

About
IOS Relocations is a pioneer in the relocations business since 1994 and has constantly endeavored to provide top-notch end-to-end relocation solutions to expatriates moving across the world. Our service portfolios include the following:We specialize in providing process oriented programs to ensure smooth transition from one business and social environment to another. Operating out of 32 locations across India with capabilities in 500 locations globally including 7 sub-continental locations of Karachi, Islamabad, Dhaka, Colombo, Kathmandu, Dubai, and Abu Dhabi, IOS has emerged as a 'One-stop-Shop' for all mobility solutions anywhere anytime. Over the last 25 years, we have earned a reputation as being the leading Relocation Service Provider, representing leaders in almost every industry.

Position – Manager Operations

JOB DESCRIPTION
1. Delivery Management
● Manage Global Mobility Operations for all verticals for Services
● Manage delivery of all Relocation programs for Destination services – City orientation, Home search, School search assistance,Departure Disconnects and Settling in services.
● Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery
● Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.
● Act as a point of escalation and resolution of issues that arise on a case by case basis
● Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction. Liaising with internal/external stakeholders for executing effective operations and implementing procedures and service standards for business excellence
● Achieve operational targets
● Optimize costs and contribute in driving revenue
2.Customer Service
● Regularly evaluate services provided to the client to ensure cost effectiveness and client satisfaction.
● Ensure the delivery of quality relocation services by reviewing customer service feedback scores and procedures
● Monitor performance of service delivery, making sure all deliverables are on time and compliant
● Ensure all customer grievances are addressed and resolved
3.Vendor development & Evaluation
● Ensure continuous and consistent communication with assignees and third party vendors
● Empanel/tie up and negotiate with various external vendors (real estate brokers, school admission team, hotels etc.).
● Ongoing monitor the performance and delivery quality of vendors
4.Monitoring & Documentation
● Responsible for timely completion of service trackers viz Relotracker and Google docs by accountable team members.
● Ensure all documentation and reporting is up to date and accurate through regular review
5.Team ManagementDelegate and supervise work among the team
● Performance evaluation & assessments

If you are interested, please mail your updated cv to us with the current salary drawing & with your photo attached in the cv. Without photo the company will not entertain your cv. If you have any friends and relatives in the relevant field please recommend to us.

Email id: [HIDDEN TEXT]
Mobile no: 9768121138
Thanks & Regards,
Ms.Swati
Sr. HR Consultant

JAI HR MANAGEMENT CONSULTANCY SERVICES
C/2, Ground Floor, Eco Park C.H.S ltd, Off Military Road,
Next to Borosil Glass, Road Opp. Tanvi Super Market,
Near Richard Garage, Marol, Andheri (E), Mumbai -400 059. India.

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Job tags

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Salary