YASH Technologies
Location
Bangalore | India
Job description
The Delivery Manager who is highly customer focused with the right combination of curiosity, technical aptitude, and communication skills to become a Security Delivery Manager in the Security Service Line within the Industry Solutions Organization. You will be part of a high-performing security organization and will be in a role that is focused on customer success and satisfaction. Since we are a security team, we focus a good deal on security technologies, so the ideal candidate will have strong Cybersecurity experience addressing complex customer scenarios in delivery and/or operations capacity. What’s also super important is that you can show empathy for customers, their business outcomes, and plans, and are proficient at guiding teamwork to deliver great security outcomes for our customers. We are a team of fun, dynamic, supportive community of Program Managers, Architects, Incident Responders, Security Analysts, and our Leadership is committed to delivering the best Security solutions and services to our customers. We get to develop and run innovative Security services at extremely large scale for our enterprise customers, which presents challenges we love to solve. Roles and Responsibilities As a Security Delivery Lead, you will: Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations. Lead Service Onboarding and ongoing Operations – Deliver exceptional service delivery experiences through teamwork, delivery excellence, seamless coordination across Customer & Internal, our Partners and delivering exceptional Customer experience throughout Onboarding and Operations. Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Conditions of Satisfaction (COSs) discussions with customer, and documenting, executing, and monitoring accordingly. Understand the customers’ business priorities and strategies, plan Security programs and foster partnerships with broader security teams and partners to strengthen Customer’s security posture, with an eye toward enabling the business. Expand strategic customer relationships to drive larger impact for the customer. Partner with other roles in your team and in the broader to ensure Customer success in the acquisition, implementation, and consumption of various Security solutions with an aim to protect our customers. Your ability to anticipate issues and challenges, excellence in driving for results, and cross-team collaboration will be essential to your success. Be a voice of customer and field in sharing insights and recommended practices with Security teams across various security to evolve programs, product and Services that support Security Service Line. Capture customer enablement stories including realized business transformation and the observed recommended practices around architecture, Onboarding and Operational practices. Embody our culture and values Experience: Candidate with overall 14+ years of experience or more with: 5+ years of experience in complex technical engagements, addressing complex customer scenarios of which minimum of 3+ years of delivery, operations management, particularly security operations, and/or program management. High-level of understanding of broad Security concepts, including Zero Trust, MITRE ATT&CK framework, and Secure[1]by-Design. Demonstrated record of effective communication with business and technical leaders at all levels within large enterprises particularly within senior leaders (“C-level”). Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels. • Proficient in leading people with the ability to inspire confidence in senior leaders and motivate a multi-area team. Experience collaborating with Customers, Partners & Teams across the aligned geographic region. Technical enterprise experience in Threat Protection, Security Information and Event Management (SIEM), Security Orchestration, Automation, and Response (SOAR), Monitoring, Cloud Security, Compliance, and Identity and Access Management. Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Certification in one or more of the technologies: Microsoft Azure Security Technologies, Microsoft M365 Security Technologies, Cloud Security, CISSP, OCSP, CEH, GIAC Certifications, CCISO, CISM, Incident Response.
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