Performing checker role for transactions like Account Opening, Topup, Switch In, SIP STP In.
Liasoning with Custodian for NRI account opening including PIS account opening.
Performing checker role for Non Financial transactions.
Solving Clients Grievances within TAT maintaining Grievance register. Handling Queries escalations and Calls from Distributors sales team.
Liasoning with cross functions and vendors like Payment Gateway, Custodian, Stamp vendors, KRAs, etc. Arranging various training to Customer Service and Branch Operations team. Executing Tasks allotted by Superior and preparing various MIS as required.
Performing PMLA related check points and Due diligence of clients at the time of account opening and ongoing transactions To be implemented.
Follow up Escalations for pending documents / Compliance requirement like PAN-Aadhar, Consent/Addendum etc.
Dealing with IT team for technical queries and structured fortnightly review for root level solution. IT development related to PMS and structured review Providing requirement, tracking of development, performing UAT, etc.
