CGI
Location
Bangalore | India
Job description
Job description :Qualifying Criteria - 4 to 10 years of experience in IT Service Process Management Disaster Recovery , Change / Configuration Management and Software Licensing Notice period / Joining duration : Immediately / Less than 30 Days - ITIL Certified - Willing to work out of Bangalore (Only) Hybrid model Accountabilities : IT Service Continuity Process Management (Disaster Recovery) : - Complete any action items resulting from any internal or external DR Audits - Coordinate Integrated Simulated Disaster Recovery Tests for all Data Centres in association with the central team. - Facilitate onboarding of any new applications in scope for Disaster Recovery services (Business Critical applications) - Evergreening of Disaster Recovery Plans - Create awareness for ITDRMT, Crisis Management and Business Continuity Process to the Support and Operations Team (GFSOM) - Embed were required any tasks that drop out of Central ITSC Teams Roadmap of the year. - Align documentation resulting from any tool upgrades/version upgrades. Software License Management Process : - Continue working with Central Team on processes to monitor business consumed licenses from enhanced publishers and data validation. - Conduct Software Challenge for End-User Computing Licenses for Cost and Consumption Optimization on demand. - Participate and contribute to Central Team Framework Design process. - Perform Risk Analysis to identify risk profile of a Software Publishers. - Execute Software License Management Compliance audit (internal and external) GC0.64 - Design, Document and embed Internal Process for managing software license publishers. - Continue to regularly monitor and manage compliance for business managed software license contracts under portfolio management. - Provide consultation on Contract and License Management as SME for business owned applications/software. - Dimensions and Special Challenges - No direct reports - No budget management - Virtual working in a global environment with culturally diverse teams based in different time zones. - Manage high load at times of changes. - Works across many organizational boundaries (within and across support organizations, incl. Suppliers (ISPs) - Deals with complex issues that will require advice seeking from those with specialized technical skills. - Maintains up-to-date Change and Release Share point sites under GF SOM Change and Release Process Managers advice. Requirements & Qualifications : - Educated to a degree level, preferably in B.E. or BCA/Information Technology or similar. - Has strong Knowledge of ITIL process and implementation. - 9 to 10 years of relevant experience in Disaster Recovery, Business Continuity Process and Software License management. - Strong process orientation & process management skills. - Good analytical and problem-solving skills. - Hands on experience in creating dashboards and reports. - Hands on experience in creating Service Model set ups in Service Now. - Strong stakeholder management skills to work with multiple teams across organizational and business boundaries at all levels. - Proven ability to deliver results in a cross-functional, multi-application, multi-service provider & virtual environment by driving delivery excellence through influence and teamwork. - Strong interpersonal and communication skills - Ability to deal with conflict and ambiguity effectively. - Ability to handle concurrent tasks by prioritising appropriately. Mandatory skills : - ITIL V3 Foundations certified. - Experience in Service Now tool. - Knowledge of Disaster Recovery and/or Software License management. - Working knowledge of Service Now tool & Implementation. - Experience in Process Designing and Documentation. Preferred skills : - Actual understanding of the IT business environment will be considered as advantageous. - Knowledge of application landscapes including underlying infrastructure - Certified Business Continuity Professional (optional). - Understanding of Microsoft Azure Fundamentals and ITIL Service operations and Transition module. (ref:hirist.tech)
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