NIIT Limited
Location
Gurgaon | India
Job description
About NIIT Ltd.
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast and comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions. Key Responsibilities (Functional) Respond to all queries about Webex links, venues, training feedback/ assessment from participants and troubleshoot Be available on working days during session timings for on demand support Understand the training workflow - from nomination to invite to joining link, venues, schedule, trainer, feedback and assessments Conduct regular audits for quality of the training and stay venues. Resolve learners' queries or issues to their satisfaction. If partially or unresolved, escalate and track till closure Behavioural Skills / Attributes for the role Essential Good English Communication skills Telephone conversation etiquette Planning & Organizing Problem solving Desirable Coping with pressure and stretch schedules Achieving personal work goals & Objectives. Adapting & Responding to Change Experience working with digital tools Education Qualification Graduate MS Excel skills, Digital online tools experience 1 to 3 years of Helpdesk/ Inbound Contact Centre experienceJob tags
Salary
