Indigrators Solutions Pvt. Ltd.
Location
Hyderabad | India
Job description
About Indigrators Indigrators Solutions Pvt. Ltd. is a Software company in India that offers a range of services like software development, Enterprise solutions implementation, Global Customer Support across different time zones and industries.
we are looking for talented professionals to join our team at Hyderabad office in India. The role reports into the Head of Customer Support and position holder is part of Product Team. Main objectives of the role Focus on customers’ satisfaction of the product and provide the first line support. Specialization Customer Support SaaS FMCG Key processes in the role Building extensive knowledge of Visualfabriq platform and provide our customers support in using it. Supporting Visualfabriq customers in complex questions. Providing extend and elaborated answers on business & “how to” questions from customers. Participating in ongoing education for Customer Support Manager’s. Collaborating with Customer Support & Engagement Managers to strengthen the Usage of Visualfabriq within the Customers Organization. Requirements Bachelors degree in Business, IT, Engineering or Economics. 4-8 years of experience in a similar role in the IT Industry. Multitasking is your second nature, and you have a pro-active + Customer First mindset. Knowledge of online products/ SaaS (Software as a Service) is preferable. Excellent verbal and written communication skills in English language. Outstanding customer service skills. Understanding of technicalities like Integrations (APIs), SQL language, analyzing logs, identifying errors in logs etc. Experience in basic SQL queries - application support. Experience in looking into code, changing configuration, analyzing if its development bug or product bug. Should know where to route tickets further and know how to managed customer escalations. NEXT STEP – Are you excited? Press the blue button, we can’t wait to meet you!* These requirements give a direction to the profile we are looking for this position. Research shows that mainly male candidates apply for a 60% match and women at a 100% match. Do you not meet all the requirements, but do you think that this is the position for you? Then we would like to invite you to apply.Job tags
Salary
