M365 L2 Admin

Location

Mumbai | India

Job description

Job Profile - M365 L2 Admin

Location - Mumbai

Experience - 2 to 3 Years

Roles & Responsibilities

• 2 Yrs of experience plus - Expert in Exchange Migration – Hybrid, Stage, Cutover, and IMAP.
• 2 Yrs of experience plus - Expert in O365 Exchange Online, Skype for Business Online.
• 2 Yrs of experience plus - Expert in AD, ADFS, and AAD Connect.
• 1 Yrs of experience plus in Azure Administration.
• In-depth Expertise and Migration experience on Exchange 2007, 2010, and 2013, O365, Skype for business.
• Monitor, Administer, Troubleshoot and provide L2/L3-Server Level of support for Email infrastructure hosted on Microsoft Exchange Server 2003/2007/2010/2013, O365 for a client's spread across multiple environments and time zones.
• Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure, and driving them to resolution as per the agreed SLAs with customer.
• Successfully performing configuration changes to the infrastructure within the defined maintenance schedules. E.g. OS and Application Patches, Roll-Ups, Upgrades, etc.
• Perform duties such as Setting up Mailboxes, Device Enrollments / Mailbox Restorations - Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell.
• Support Knowledge Management initiative and assist Problem Manager with creation of SOPs/ KBs for Known Error Database.
• Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when Program demands.
• Manage customer Office365 environment at L2-L3 level.
• Should know of different licenses in Office 365 and different type of admin groups.
• Address client connectivity, client software, and mobility installation issues.
• Address service availability issues within the customers organizational span of control.
• Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support.
• Project participation in global/ local projects as required.
• Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions.
• Maintain health of monitoring tools and reports data interactions/ integrations.
• Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II support.
• Participate in technical projects through design, build, test and deploy phases.
• Exchange Online related to exchange administration.
• Day to day outlook.
• Windows Server: Rolesfeatures installation, upgrade, patch management.
• Good understanding of Active Directory, Domain Controllers, Group Policy.
• ADFS, ADFS proxy.
• Good Comm. Skills (Verbal and Written).
• Handle Global Clients (mandatory).

Good To Have

• Basic Technical know-how of cloud like AWS, Microsoft Azure.
• Installing LOB applications for e.g. SQL.
• One DB application experience for e.g. SQL.
• Hands on Windows Client: Windows 7, 8, 10 installations at enterprise level (bulk system update).

Job tags

Salary