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Location

Bangalore | India

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Job description

We are looking for a qualified associate delivery manager(ADM) having extensive Business operations support experience.

Associate Manager - will be responsible for the following:

• Drive Team to achieve process and service level agreements / metrics i.e., productivity and quality target within the established timeliness.
• Providing mentorship and leadership to team members, including directing and assigning work, communicating team goals and identifying areas for new trainings, skills and improvement areas.
• Managing hiring for their area and trainings, and keep management updated on team performance. Communicate concerns and handle hurdles of team members for smooth execution of projects.
• Address issues proactively, prepare and implement solutions. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

QUALIFICATION

• Bachelors or Masters is Computer Science/ IT or equivalent

EXPERIENCE

• 11-14+ years overall experience & 5+ experience in Associate/Team Manager role
• People Manager role handling a team of 100-150 associates.

SKILLS AND COMPETENCIES

• People Management skills/experience
• Data management, MS office-Excel/PPT, Problem solving skills.
• End to end project Management of development projects and critical initiatives
• Self-driven and Accountable for all the deliveries
• Oversees strategic planning, budget development, and management for a multiple projects
• Directs multiple work functions with broad scope and strategic business impact.
• Interfaces with key stakeholders; develops strategies and facilitates performance measurement plans to optimize delivery
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Help in resource allocation and estimation efforts and delegate duties for routine activities.
• Investigate and explore upcoming new technologies and suggest for enhancements.
• Liaison with onshore team for effective delivery
• Handle vendor relationships to deliver services.
• Ensure and record requirements coverage by verification.
• Manages the communication portfolio for the team, ensuring effective means of communication are in place when facing crisis situations. Ensures accurate status reporting on all work efforts.
• Establishes and maintains collaborative relationships with key business partners. Strong verbal and written communication skills.
• Detail oriented
• Agile
• Inclusive

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Job tags

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Salary