Location
Indi | India
Job description
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
Responsible for supervising the daily functions of the Reference Operations team.
Job Responsibilities
- Participates in the daily production schedule which requires a Monday-Friday US EST working schedule. Planning and organizing the team to ensure SLAs are achieved
- Report problems to the operations manager and actively contribute to their resolution
- Coach and mentor direct reports, fostering a culture of continuous improvement
- Analyze quality metrics to provide insights for production teams, facilitating improvements in overall quality
- Identify problem areas and deliver targeted training to address specific needs.
- Collaborate with cross-functional teams to identify opportunities for process improvement.
- Drive initiatives to enhance overall quality and efficiency in collaboration with production teams.
- Identify training needs in the production teams and coordinate training and re-training efforts.
- Investigate and analyze root causes of quality issues.
- Implement corrective and preventive actions to eliminate data quality risks.
- Ensure documentation is kept up to date and adhere to proper documentation practices
- Suggest guideline reviews based on the analysis of data inputs and research reports.
- Recommend enhancements and changes to software and applications to make processes more efficient.
- Coordinate training and re-training efforts for associates on team and new team members.
- Coach and mentor direct reports.
Personal Skills
- Strong knowledge of the US geography and media and organizing skills are essential to ensure all SLAs are achieved
- Delivery focused
- Excellent written and verbal communication skills
- Be competent in using the Google suite
- Good basic numeracy skills
- Fluent in English
- Demonstrate both strong results focus and sensitive people skills
- Be flexible and open to change
Job tags
Salary
