Location
Bangalore | India
Job description
Role
- Administer incidents in the ticketing system (external and internal)
- Analyze and validate technician reporting and requests updates if necessary
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
- Act as communication point for dispatch service
- Provide administrative support
- Follow all of the processes and standards
Requirements
- Excellent English skills in oral and written
- Ideally first experience in dispatching
- Willingness to work in shifts also covering night times and weekends
- Willingness to multi-task and move across different requirements , accept changes and be flexible
Benefits
- Buddy program
- Health insurance
- Mobile working
- Onboarding program
- International environment
- Job with purpose
- Mentor program
- Onboarding program
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Job tags
Salary
