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Location

Bangalore | India

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Job description

Overall 20 years of experience with majority in mid- IT services firms
At least 15 years of experience managing onsite-offshore based delivery
Owned P&L of $15+Mil Revenue in an onsite-offshore delivery execution model
Single-handedly owned, executed and grown account portfolio of $5Mil from onsite or offshore
Exceptional relationship building and management skills to deliver superior services

Responsibilities:

Delivery Management

1. Be responsible for smooth execution of all the development and support projects
2. Connect with the Delivery/ Program/ Project Managers for project reviews, risks evaluation and tracking issues on a weekly basis
3. Own and maintain Account Playbook with regular updates

Account Management

1. Work with the Account Manager & delivery team on any new opportunity in the Account and review the Opportunity closure plan
2. Proactively update the Account Management team of any changes at the customer end
3. Build and establish relationship with existing and new contacts within and across departments at the customer location

Technical Competency

1. Be well-versed with Microsoft Technology landscape at Level 200
2. Understand the customer technology landscape to provide necessary guidance to the delivery team

People Management

1. Track hiring, preboarding and joining of resources (FTE/ Contract) hired for various engagements
2. Ensure new resources are engaged and mentored well to bring them to culture at the earliest

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Job tags

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Salary