Harsco Global Service Centre
Location
Secunderabad | India
Job description
Company Description
Enviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries.
About Harsco GSC Harsco GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries
Job Description - Use of monitoring tools to identify proactively identify and respond to issues with the infrastructure, including but not limited to:
- Servers
- Backups
- Network devices
- Bandwidth utilization
- Network performance/availability
- Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks as assignedProvide Remote End-user technical support including installation for hardware / software and peripherals.
- Provide support/guidance for End Users regarding O365 applications
- Ensure the required security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC's
- Provide support for mobile devices including iOS and Android based phones and tablets
- Triage and resolve MFA related issues, ensure users enabled for MFA as appropriate
- Troubleshoot and where possible resolve hardware issues relating to infrastructure and client equipment.
- Troubleshoot and where possible resolve problems encountered in the use of site systems and desktop applications.
- Where onsite/2nd line support is required, escalate to local Technical SupportAssisting with Project work as required
Qualifications
- Education/Experience:- High School Diploma (or equivalent), Minimum 2 years' experience in customer facing support of desktop hardware/peripherals and desktop software systems
- Technical Skills
- Knowledge of the following products/technologies, preferably in an enterprise environment
- Office365 (including but not limited to office apps, Teams, ODfB, Power BI)
- Windows 10 /11
- Active Directory
- Windows Server 2012 R2, 2016, 2019
- Antivirus tools,
- Good technical trouble shooting and problem-solving skills
- Non-Technical Skills
- Fluent English
- Oral and written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
- Ability to write technical documentation.
- Flexible/adaptable
- Customer Service Focused
- Preferred Qualifications Preferred qualifications can include education, experience, skills and abilities that would render one candidate more qualified or desirable than another. Although the preferred qualifications must also be tailored to the job, some common examples include:]
- Education/Experience
- Associate/Technical Degree [or Equivalent relevant course of study] or
- At least 3 years experience in a related role
- Technical Skills
- Microsoft certification – MCSE, MTA etc
- A+ or equivalent Understanding of PC hardware
- Understanding of ITIL
- ServiceNow or other cloud-based Help Desk system
- Use of remote troubleshooting tools e.g. Zoho
- Azure
- Non-technical skills
- Able to effectively plan and organize workload
- Able to work under pressure
- Able to use initiative and think outside the box
- Able to develop good working relationships with other teams
- Able to work in a fast-paced and dynamic environment with little direct supervision
Additional Information
Disclaimer The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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