Location
Chandigarh | India
Job description
Blog: Job Description for the Role of Student Care Executive at Chandigarh University
Are you passionate about working in a dynamic and vibrant educational environment Do you have excellent communication and problem-solving skills If yes, then Chandigarh University might have the perfect job opportunity for you! In this blog post, we will delve into the details of the job description for the role of Student Care Executive at Chandigarh University, a reputed institution known for its commitment to excellence in education and holistic student development.
Position: Student Care Executive
Company: Chandigarh University
Location: Chandigarh, India
Job Summary As a Student Care Executive, you will play a crucial role in ensuring the overall well-being of our students. Your primary responsibilities will revolve around providing support, guidance, and assistance to students, helping them navigate through their academic journey smoothly. This role demands a high level of empathy, problem-solving abilities, and the ability to multitask in a fast-paced environment.
Job Responsibilities - Student Support: Be the go-to person for any student queries, concerns, or issues. Provide prompt and accurate information related to various aspects of university life, including academics, student services, campus facilities, and student welfare.
- Case Management: Effectively manage and resolve student cases, such as academic grievances, disciplinary issues, and behavioral concerns. Collaborate with relevant university departments to ensure timely resolution and follow-up.
- Academic Advising: Assist students in course selection, creating study plans, and mapping out their academic journey. Help them identify and overcome academic challenges and provide guidance on making well-informed decisions regarding their education.
- Counseling: Provide emotional support and guidance to students who may be facing personal, social, or psychological issues. Refer students to the university's counseling services when necessary and follow up to ensure their well-being.
- Student Engagement: Foster a positive and inclusive campus environment by organizing and promoting student engagement activities, clubs, and societies. Empower students to participate in extracurricular activities that enhance their personal and professional growth.
- Documentation: Maintain accurate records of student interactions, including complaints, inquiries, and actions taken. Ensure confidentiality and adherence to data protection laws and university policies.
- Orientation and Induction: Assist in planning and delivering student orientation programs, helping freshmen acclimate to university life, and introducing them to available resources and support systems.
- Collaborative Relationships: Collaborate with colleagues within the student care team, as well as academic faculty, administration, and support staff, to ensure effective coordination and seamless support for students.
Requirements - Bachelor's degree in Education, Psychology, Social Work, or any related field.
- Previous experience in student support, counseling, or a similar role would be an advantage.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and the ability to empathize with students' concerns.
- Problem-solving abilities and the capacity to handle sensitive situations with tact and diplomacy.
- Proficiency in computer applications and ability to adapt to new technological tools.
- Familiarity with higher education systems and student services.
- Flexibility to work in shifts, including evenings and weekends, to accommodate student needs.
Working at Chandigarh University as a Student Care Executive provides numerous opportunities for personal and professional growth. It allows you to make a positive impact on the lives of students and contribute to their success.
If you are passionate about supporting students' overall well-being and believe that you possess the skills and qualities required for this role, don't hesitate to apply. Chandigarh University welcomes individuals who are dedicated, compassionate, and willing to go the extra mile to ensure a conducive learning environment for its students. Join our team and be a part of molding the future leaders of tomorrow!
Apply today and embark on an exciting career at Chandigarh University as a Student Care Executive!
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