Desktop Support Executive
Location
Mumbai | India
Job description
Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm!
We currently have an opening for the position of Desktop Support Executive with our client in Andheri (East). Please go through the job description below.
Company Profile: -
Our Client is more than the healthcare service. They span across all the major cities in the country. They have a gamut of in-house services that includes Physiotherapy, Nursing, Attendant/Home Health Aide, and Doctor Visit, Lab Tests, Newborn Baby & Mother Care, nurses, and physiotherapists. They believe in the system and make their responsibility to transform it by offering their users medical care through a responsible set of service providers managing the system effectively.
Position Title: - Desktop Support Executive
Location: - Andheri, Mumbai.
Qualifications: - Bachelor's degree in Computer Science, Information Technology, diploma, or related field preferred
Experience Required: - 1 to 2 Years.
Job Type: - Full Time
Job Description: -
The Desktop Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will possess excellent problem-solving skills, have a strong customer service orientation, and be able to work collaboratively in a fast-paced environment.
Key Responsibilities: -
• Provide technical support to end-users regarding hardware, software, and network-related issues.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Diagnose and resolve technical problems related to desktop computers, laptops, printers, and other equipment.
• Collaborate with the IT team to ensure proper functioning of all desktop systems and network connectivity.
• Set up and configure new user accounts and email profiles.
• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Document technical procedures, solutions, and configurations.
• Assist with the procurement of new hardware and software as needed.
• Train end-users on basic computer usage and best practices.
• Monitor and respond to help desk tickets in a timely manner, ensuring all issues are addressed and resolved effectively.
Skills and Requirement: -
• Proven experience working in desktop support or a similar technical role.
• Strong knowledge of Microsoft Windows operating systems and Office suite.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical information effectively to non-technical users.
Thank you and hope to talk to you soon in more detail.
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