Artifex HR Private Limited
Location
Mumbai | India
Job description
Artifex HR is hiring for a US Healthcare Company in Mumbai.
Location - Mumbai
CTC - 5 LPA
Experience - 1 - 2 years
We are looking for a friendly, customer-oriented individual to join our team who has 1-2 years of experience working in a desktop support role. This position requires you to communicate effectively with users via face-to-face, phone, email or through an online chat platform to respond to their inquiries. This individual should possess positive energy, be motivated, and be eager to learn.
Essential Duties & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
● Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users.
● Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions.
● Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
● Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software.
● Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
● Assist in the implementation of IT policies and security measures to safeguard desktop systems and data.
● Stay informed about the latest trends and advancements in desktop technologies to improve support services.
Qualifications / Requirements:
● Proven experience as a Desktop Engineer or in a similar technical support role.
● Strong knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications.
● Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.
● Familiarity with network connectivity and a basic understanding of IT infrastructure components.
● Excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner.
● Ability to work independently and handle multiple tasks simultaneously.
● A proactive and customer-focused approach to delivering high-quality support services.
● Microsoft Certification professional, CCNA will be an added advantage.
● Bachelor's degree in computer science, Information Technology, or equivalent experience is preferred.
Physical Requirements :
● Must be able to lift and carry up to 30 lbs.
● Must be able to talk, listen, speak, and view electronic equipment.
Working Conditions :
● Working conditions are normal for an office environment.
● Work requires weekend and/or evening work.
● Work may require an occasional night shift.
● Travel is primarily local during the business day.
Training /Certification Requirements:
● Company compliance program modules.
● Company safety regulations.
● Technical certifications
Job tags
Salary
