EXL
Location
Noida | India
Job description
Minimum 8 Years Of Experience
Must have 5 years Insurance experience in managing back office-team of Insurance. Should Possess Good communication skills, Team management skills, Client management skills. process Management Escalation handling Primary Responsibility Run client operations and responsible to drive process KPI SLAs Inventory management People Management & Drive Process Improvement. Performance Parameters (Measurable) NPS - Build a strong and effective relationship with key clients. Improvement & Innovation Projects Create a culture of innovation and improvement leading to increased value delivery for the clients, AIM Ideas Create a culture of innovation and improvement leading to increased value delivery for the clients Performance (Utilization/ SLA/ Quality) Domain Expert - should continue to learn and gain expertise and certification on domain Insurance. Manage Transition Succussion planning Attrition -Retain & groom the knowledge/talent pool for Predictable & Consistent Operations Manage & Review Performance Drive ComplianceJob tags
Salary
