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Senior Technical Support Engineer-L4 Virtualization


Connectwise


Location

Mumbai | India


Job description

Job Description

General Summary:

ConnectWise is looking for creative individuals with high aptitude, work ethic and drive that want to enhance their IT career. The Technical Support L4 is an individual who works in 24/7 support on rotation. The primary functions of this position are to manage the critical issues. The candidate is required to exhibit total ownership and responsibility of the escalation.

Essential Duties and Responsibilities:

. Contributes to written articles for internal and external knowledge base

. Identifies and escalates situations requiring urgent attention to appropriate teams

. Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering

. Manages a queue of resolving support cases

. Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem

. Communicates new release features and improvements to our partners that better their experience

Job Requirement

VMWare:

Hyper-V:

Azure:

Knowledge and work experience on below Azure infrastructure technology

Educational/Vocational/Previous Experience Recommendations:

. Bachelor's degree in related field or equivalent business experience

. 4+ years of relevant experience

. Experience working in a technical service-oriented position

. Preferred: Experience troubleshooting Windows and Linux servers

Working Conditions:

. Onsite/Hybrid/Remote depending on location

. 0-10% travel may be required

ConnectWise provides an IT software platform that has been built by several innovative minds passionate and committed to helping Technology Solution Providers (TSPs). ConnectWise's IT Nation is the largest gathering of IT Solution Providers in the Asia-Pacific. We refer to our customers as 'partners' because they are central to our existence, and we work closely with them.

We are honored to be named the Best PSA/ RMM Vendor in this year's MSP Innovation Awards.

We are looking for strong team players with an innovative streak, who want to join us on this journey!

Whether it is the global exposure and experience we provide, or the opportunities for career development through our L&D offerings, our Management Assistance Program for higher education or the plethora of professional and leadership training interventions we offer, we make sure you're always learning and sharpening your skills.

We Hoot our appreciation for our colleagues through our very interesting Rewards platform.

Join us to create more opportunities for us to celebrate our success together!


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