Senior Director, Provider and Member Experience Strategy

Location

Work from home | India

Job description

Hi, we're Oscar. We're hiring a Senior Director, Provider and Member Experience Strategy.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Senior Director of Provider and Member Experience will play a critical role in shaping Oscars approach to delivering a frictionless and high quality experience for the members and providers that we serve. This high-performing and high visibility leader will influence the long term strategy of the company by deriving insights from internal and external research, identifying and executing strategic projects, and developing recommendations and scenarios for our executive team.

You will report to the Vice President Member & Provider Experience.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $192,000 - $252,000 per year. The base pay for this role in all other locations is: $172,800 - $226,800 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses. 

Responsibilities

• Refine and operationalize Oscar’s foundational member and provider segmentation and experience strategy in partnership with the executive and cross-functional leadership team
• Lead the design and establishment of operational reporting and insight capabilities to highlight trends, opportunities, and acute pain points
• Identify and launch insight driven strategic initiatives, from ideation to execution
• Collaborate deeply with SMEs and functional leaders across the organization
• Maintain a strong external orientation, leveraging deep healthcare industry and market knowledge, a pulse on healthcare investments and innovation, as well as insights into our competition and our customers’ needs to bring together research and strategic decisions in key areas
• Lead and grow team, coaching team members and driving accountability

Qualifications

• A bachelor's degree or commensurate 4 years of experience
• 12+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
• 7+ years experience collaborating and influencing at the executive level

Bonus Points

• Master’s degree from top-tier program in business, health administration, or related field 
• Direct experience working with Payers, Providers, and Consumers in the healthcare ecosystem

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Job tags

Salary