Location
Coimbatore | India
Job description
Typically, a State Level Manager. All branches in a state to be supervised by RCM.
Experience:
• Total of 10-15 years of collection experience
• Of which at least 5 years in a supervisory role
• Should be handling multiple branches and a team of collectors / Team leaders.
• Should have handled unsecured and secured products and all buckets.
• Good knowledge of legal process and should have worked with the legal teams to
coordinate the legal recovery procedure.
• Ability to analyse his state portfolio behaviour.
• Should have an exposure to managing process on collections software.
Job description:
• Understanding and ability to download the collection strategy to ground level employees.
• Allocation of collectible cases to the field team
• Plan to implement the collection strategy at the beginning of the month.
• Allocations to be done on the system.
• Tracking the collection effort and intensity daily.
• Taking corrective actions, course correction basis the effort tracking.
• Understanding and delivering on collection targets across all buckets on a consistent basis.
• Recommending and coordinating the legal recovery actions against specific customers
• Tracking the progress of legal cases
• Driving settlements with chronic defaulters
• Coordinating with the risk management team, portfolio managers to understand the
portfolio behaviour and suggesting corrective actions from collections point of vie
Job tags
Salary
