IT Team Lead/Project Manager
Location
Mumbai | India
Job description
- Accountable for Level 2 IT operations/support activities for the assigned group of sites across business formats.
- Responsible for the resolution of all Level 2 IT & SLP operational/support issues/problems that are escalated from Level 1
- Responsible to assist with on-going IT operational activities at designated sites.
- Responsible for escalation to vendors on issues and coordinate with them for timely support and closure of issues/problems
- Responsible for communicating to Level 1 or business team about the progress or closure of issues/problems
- Responsible to review and analyze the IT operational & support issues/problems and propose solutions/operational improvements
- Responsible to operate & support within the IT framework by adhering to all SOPs and processes
- Responsible to work with Operation & Support Manager for any direction on Zonal/Regional execution support required for the business.
- Responsible to support the team on assignments related to rollout and training on a need-basis
WORKING RELATIONSHIPS / CHALLENGES
- With Operations & Support Manager and their respective teams (L1) for facilitating/ coordinating Operation & Support activities.
- With the Business teams to provide Operational and Support services.
- With the Service Manager to provide operational and support services for business events and other requirements
- With Vendors on a need basis for technical assistance
Skills & Knowledge :
- Excellent technical skills.
- Good analytical skills
- Knowledge of application configuration and troubleshooting
- Logical approach to problem solving and issue resolution.
- Excellent interpersonal and communication skills.
- Knowledge of retail /Restaurant industry will be an advantage.
- Troubleshoot desktop and laptop, POS issues and resolve.
- Knowledge of LAN & WAN
- Knowledge of Router and AP basic configuration and troubleshooting (L0).
- Knowledge on mail configuration
- Knowledge to install OS like Windows / Linux etc.
- Understanding of Retail Applications will be advantage
- Working knowledge of MS Products Excel, Word & Power Point
- Written and Verbal Skills English , Hindi & Local Language
Role Customer Success Manager
- Industry Type IT Services & Consulting
- Department Customer Success, Service & Operations
- Employment Type
- Role Category Customer Success
Job tags
Salary
