Central Control Specialist - GDC

Location

Pune | India

Job description

• As a central control specialist, your mission is to empower the customer centers in commissioning central controllers
• You shall achieve this by remotely supporting the field service technicians around the world from request until follow-up
• Additionally, you will be tightly integrated in the technical support team of Belgium to empower the central controlling experts in their mission
• In this function, you will be an essential part of Optimization hub and achieving our targets in the sustainability pillar

Role:

• You will give technical support on central control products.
• You will solve simple to complex technical queries from customer centers related to commissioning, troubleshooting & fine tuning the algorithms.
• You will participate in meetings with Belgium experts to discuss persistent issues, complex bugs.
• You will assist in accountability by indicating potential improvement & critical issues to our Belgium partners.
• You will manage & ensure the response time to each request, understanding the priority in the big picture.
• You will be expected to achieve the standards of the technical support manager in the principal office.
• You will receive central control commissioning requests from various customer centers around the world.
• You will be ensuring that the compressor room is suitable by analyzing all the necessary prerequisites. You will proactively help the customer center to find solutions prior to commission.
• You will remotely support the customer center during commissioning.
• You will follow-up after commissioning on the installation and take corrective actions if necessary. You will ensure that the request of the customer is met (stability & reliability, energy savings, ).
• You will manage & ensure that field technician can work as optimally as possible and that the impact of the commissioning to the customer is minimized.
• Assist manager technical support for driving success & growth of global technical remote support.
• You will be integrated into the working of technical support of the principal office. You will contribute to regular team meetings.

• Next to your daily task of commissioning & support, you will be working in team locally and internationally
• As such you are not only user of the products, but we also expect your valuable feedback on further process improvements, technical inputs, field issues & thereby increasing operational efficiency of the field technicians

Education & Experience requirements

• BE (Mechanical, Electrical, or Related Field) with a minimum of 5 years of experience, preferably in the compressor service industry.
• Advanced understanding of compressor rooms, air networks, and related ancillaries.
• Hands-on experience with central control (commissioning and troubleshooting), unit controls, and connectivity products.
• Hands-on experience in optimizing algorithms and debugging and controlling products.

Knowledge

• You have strong technical knowledge and specific knowledge of the Atlas Copco compressors and service products. You should have excellent knowledge of the types of units and central controllers.
• You should have knowledge on electricity (power, current, power factor, types of power networks) and compressed air networks.
• You are fluent in English, both written and spoken. You are able to cope with language barriers.

Personality requirements

• You will need to work independently and show accountability.
• You like open communication and enjoy working with diverse cultures.
• You are decisive (not afraid of making errors and willing to learn by doing).
• You get energy of challenging tasks & solving complex problems.
• Open minded
• Not afraid to approach other stakeholders (customer center specialists, local engineering specialists, or technical support specialists),
• You work with a structured approach when collecting info and data, but also when closing the feedback loop to further increase your learning.

In return, we offer you-

• A work culture known for respectful interaction, ethical behavior, and integrity.
• Access to Global Job Opportunities as a part of Atlas Copco Group
• Opportunities to grow and develop your skills in a globally connected world.
• Potential to see your ideas realized and to make an impact
• New challenges and new learnings in global matrix organizations

Job tags

Salary