STATS PERFORM
Location
Bangalore | India
Job description
Overview
Stats Perform became the market-leading sports technology company across media and tech, betting, and team performance by revolutionizing the richest sports data with unrivaled artificial intelligence. The company embraces and solves the dynamic nature of sport – be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting, or teams with first-of-its-kind AI analysis software. For more information, visit statsperform.com.
Responsibilities:
- Manage cases and facilitate communication between clients and resolver groups.
- Use ticketing tools to record and categorize received cases, and take immediate action to restore the service.
- Interact directly with clients through ticketing tools and emails to resolve issues with products and platforms, and ensure compliance with service-level agreements.
- Keep users informed about the status of their cases at agreed intervals, and provide initial investigation and diagnosis for all cases.
- The candidate should be able to think creatively in situations where standard processes do not lead to a resolution.
- Ability to independently manage production to prevent escalations.
- Ability to work under pressure with clients and internal stakeholders in a live production environment.
Required Qualifications:
- Passion for handling client queries and solving problems.
- Strong knowledge of Microsoft Office applications, particularly Outlook and Excel.
- Ability to prioritize cases or escalations and handle multiple tasks to ensure that services are available with minimal delay and impact, thus ensuring smooth operations.
- Good communication skills and the ability to think quickly in a fast-paced corporate environment where time is crucial.
- Verify resolutions with clients and resolve cases using tools like Service Now, and create an Incident for the same.
- Have a good understanding of US sports.
Desired Qualifications:
- Technologies: MySQL, XML, API, JSON
- Tools: ServiceNow, JIRA, Filezilla, Oracle
- Monitoring Tools: Nagios, Kibana
Benefits to joining Stats Perform:
Stats Perform is proud to offer state-of-the-art workplace facilities with comfort and personal care in mind. Our CEO cares about work life balance and has incorporated benefits like no meeting Fridays on selected weeks and mental health days.
Stats Perform is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.
ABOUT US
Stats Perform's extensive list of customers includes four of the top-five most popular global sports broadcast companies, seven of the top-10 global tech companies, all of the top-10 sportsbooks and seven of the top-10 football (soccer) franchises. We collect more than 30 million unique data points and distributes them to more than 1,800 customers, reaching over three billion fans a year.
Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport – be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.
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