Helpdesk Technical Support Specialist (DNS, WINS, DHCP, VPN, TCP/IP)
Location
Work from home | India
Job description
Role & Responsibilities
- Respond to all Customer requests in timely and professional manner
- Ability to diagnose hardware and/or software problems.
- Assist with all aspects of technical support, including on-site visits as needed.
- Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
- Research/troubleshoot issues using the tools available.
Skills/Experience
Technologies
- Provide technical support for standard workstations, applications, mobile devices, and office infrastructure.
- Support client network connectivity (wireless and wired), infrastructure printing, access points, switches & routers)
- Respond to all user support requests from clients with a strong client focus.
- Perform other duties as assigned.
Functional Area
Product Development
Education
Bachelor's degree in a Computer Science, or equivalent practical experience
Soft Skills
- Proficiency to handle complex and quality demanding jobs.
- Excellent verbal and written communication and collaboration skills to effectively communicate with both
business and technical teams. - Should have technical bent of mind.
- Should have problem solving, prioritizing tasks, multi-tasking abilities.
- Should be able to understand and handle tasks independently.
- Comfortable working in a fast-paced, result-oriented environment.
- Very good in Analytical skills
- Delivers quality work on time
- Provide multiple approaches and solutions to problems
- Comfortable working in a fast-paced, result-oriented environment.
Job tags
Salary
