L1 - Support (Networking)
Location
Kochi | India
Job description
- The L1 Network Support Engineer will be responsible for providing 24x7 support to our clients in maintaining their network infrastructure
- Daily tasks will include troubleshooting and resolving network issues, configuration and maintenance of network infrastructure, and providing technical support to clients
Key Responsibilities
- Provide basic network support, including router, firewall, and switch configurations
- Install, patch, and upgrade server hardware and software
- Understand cabling (data and power), inventory control, and preventive maintenance
- Provide remote connection using tools such as Team Viewer, AnyDesk, or other remote monitoring tools
- Perform data backup, SMPS replacement, and hard disk replacement
Candidate Qualifications
The ideal candidate should possess the following qualifications:
- At least one year of experience in network support
- ITI-Network Technician or Diploma in Computer Science and Engineering/Electronics and Communications qualification
Required Skills
The ideal candidate should possess the following skills:
- Basic knowledge of network infrastructure and configuration
- Familiarity with router, firewall, and switch configurations
- Knowledge of server installation, patching, and upgrading
- Familiarity with cabling (data and power), inventory control, and preventive maintenance
- Ability to provide remote connection using tools such as TeamViewer and AnyDesk
- Demonstrable knowledge of data backup, SMPS replacement, and hard disk replacement
- Fluent in English (writing and speaking); bilingual English and Hindi is desirable
Job tags
Salary
