Customer Service Specialist

Location

Chennai | India

Job description

Job Title : Customer Support / Customer Service Experience, providing support over chat / email.

Skills :

• Experience in Global Stakeholder Management
• Excellent communication Skill
• SAP or Salesforce

Experience : 9+ years

Location : Chennai

Responsibilities

• Under general supervision, evaluates and processes basic
• US Industries customer email and online inquiries for price,availability, order placement and return goods authorizations.
• This includes Residential equipment and both Residential and Commercial parts.
• Assists with open order management and mass order change requests from our supply chain partners.
• Refers more complex situations/questions to corporate team for processing.

Job Requirements

• Excellent written and verbal communication skills

Experience with US Products, Processes and Procedures

• Ability to learn and understand basic HVAC terminology

• Prior experience and ability to navigate SAP, Salesforce, MS Office,

• Able to meet SLA requirements.

• Desire to learn (professional and personal development)

• SAP experience

• Salesforce experience

• Enghouse/Touchpoint experience

• Detail Oriented

• Technical Aptitude

• Adaptable/Flexible

• Teamwork Focused

Job tags

Salary