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Location

Tiruchirappalli | India

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Job description

Key Responsibilities:

Customer focus: Driving Net Promoter Score
● Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
● Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
● Understanding the POS system to ensure that the transactions are processed effectively
● Being dedicated to customer satisfaction and resolving any concerns that the customer has.

Product recommendation:
● Presenting the customer with an optimal selection of products based on customer preferences
● Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence:
● Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
● Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance:
● Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
● Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personal attributes & competencies:
● Minimum qualification: 12th pass; Graduates preferred
● Ability to build rapport and trusting relationships
● Ability to understand unstated needs of the customer and offer solutions
● Clear communication and active listening skills
● Ability to adapt to changing environment and openness to learn
● Proactive task ownership, result-orientation, and customer-orientation
● Ability to multitask and organize activities based on priority



Responsibilities:

Eligibilities:

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Job tags

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Salary