Dialer Support Specialist

Location

Noida | India

Job description

Dialer Support Specialist - ViciDial & GoAutoDial Expert (Cyfuture India)

Company Name: Cyfuture India Pvt ltd

Industry: IT Services and IT Consulting

Company Website :

Location: Noida

Technical Skills

VoIP Expertise:

• Strong understanding of VoIP concepts, SIP protocol, and backend routing.
• Experience with VoIP applications, network design, and troubleshooting.
• Good knowledge of setting up SIP (RFC2833 & SIP INFO) and Trunks.
• Expert in configuring and implementing dialer servers.

Technical Proficiencies:

• Experience with E1 circuits and audio transmission quality.
• Knowledge of MySQL deployment and management.
• Familiarity with API integrations across platforms.
• Linux/Unix OS skills (CentOS, Debian) including kernel, systemd, journald, ssh, bash.
• Strong understanding of TCP/IP stack and VoIP protocols (IP, UDP, SIP, RTP, STUN, TURN).
• Have an excellent grasp and hands - on working experience in open source Dialer and VoIP application planning, developments, API integrations, maintenance, build, deployment, and system testing.
• Responsible for Vici dial and GoAutoDial (Asterisk) application designing, implementing, testing and supporting a IP service platform and associated VoIP applications

Additional Qualities:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for innovation and pushing VoIP technology forward.
• Must be creative and push forward innovative ideas to taking VoIP to the next level

Key Tasks & Responsibilities:

Technical Collaboration:

• Partner with the Infrastructure team on server maintenance, enhancements, and developments.
• Assist with dialer development projects.
• Requirements & Design:
• Gather information for application requirements and technical designs.
• Program, test, and document application functionalities.
• Design and document VoIP infrastructure architecture and operating procedures.

Integration & Collaboration:

• Integrate the VoIP platform with new OSS and billing components.
• Share knowledge and mentor junior team members through effective communication (technical and non-technical).

Additional Responsibilities:

• Troubleshooting technical issues with VoIP infrastructure and applications.
• Strong work ethic and ability to contribute in a fast-paced environment.

What we offer:

• A unique opportunity to join collaborative work environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• Medical Insurance by the company
• An employee-friendly compensation structure that includes Tax saving components where the employee can save tax
• Employee Engagement, Team outings

APPLY:

If you could see yourself in this role and are keen to be part of our Organization, we look forward to hearing from you. Please send your resume at [HIDDEN TEXT] or call on 8377905386.

Our recruitment process will be mix of virtual and offline discussion to provide a safe and good experience.

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