As a Senior Value Realization Architect, you are a self-driven individual who helps mitigate downsell risk and ensure the full subscription renewal for customers using products including Tosca, Data Integrity, OSV, LiveCompare, NeoLoad, qTest, and Testim
The individual s primary focus will be to assist SAP-ran organizations using Tricentis LiveCompare to realize the full value of their purchase, but individual will also be exposed to other Tricentis products that integrate with LiveCompare, such as: Tosca, qTest, and NeoLoad
Work is non-routine and can be very complex, involving the application of advanced technical/business skills in the data area of specialization
Subject matter expertise in the ERP/SAP space, QE/QA background, and expertise in change impact analysis is necessary
Responsibilities:
Analyze implementation projects for test automation- with a focus on LiveCompare
Refine and adjust customer s LiveCompare usage strategy, including roadmap, tools, framework approach. If customer is at-risk of downsell or non-renewal, individual will re-ignite the customer with a value proposition discussion demonstration.
Provide Trusted Advisor counseling and Lead the customer to prescriptive outcomes previously established/set by CSM
Participate in Design and Architectural reviews of proposed testing solutions across project teams
Work in conjunction with Customer Success, Support, Support Engineering, and Escalation Managers to ensure the customer is oriented and working towards a pre-established goal/outcome (eg, increase test cycle by X%) within a given timeframe
Collaborate with Content Marketing to begin laying the groundwork for a data-driven case study that can be published to the Tricentis website and socialized with other customers.
Effectively troubleshoot questions and issues across the Tricentis platform with customers during WellnessChecks, JumpStarts, and Lunch Learn best practice sessions.
Ensure the value the Tricentis platform can provide is articulated consistently to the customer when engaged, while also reminding the customer of the value they have received to-date in relation to pre-established goals/outcomes.
Document daily activity in Gainsight.
Qualifications:
8+ years hands-on experience with SAP BPCA, Panaya, or LiveCompare with a Bachelors degree or equivalent experience.
Experience with Customer renewals and retention strategy
Understanding of agile development practices
Ability to effectively communicate with customers (various stakeholders)
Customer-centric thinking
Data modelling proficiencies
SQL creation and usage
QA experience with SDLC processes
Structure and attention to detail
Communication skills in person and remote
Additional Information
Market conform salary + performance bonus
Variety of career opportunities and a wide range of tasks
Favorable working atmosphere in a rapidly expanding company
