Provide timely resolution to Ford & Lincoln Dealers, Global Ford affiliates, and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.
Release and catalog service parts in support of inquiry resolution globally for all North American lead engineered vehicle lines
Analyze WERS, PCII, 2D Technical drawings, CAD data, Bill of Material, Product Letters, Marketing information, & other reference data and material to determine the appropriate service part levels required for vehicle repair
Analyze current and past model engineering changes to determine service interchangeability between engineered parts
Support service part needs with PD, SEO, and ASR activities to address level of service concerns and to ensure service requirements are corrected
Provide Program Management and Parts Analysis support for new current and past model service parts availability with the goal of achieving 98% parts available at model launch (OK to Buy)
Support downstream PS&L activities (Purchasing, Supply Chain, Packaging, Quality and Distribution) to insure best in class parts availability in support of customer needs.
Support suppliers to assure part shipments are on time to support model launch timing
Responsible for delivering departmental objectives related to customer inquiries, catalog quality, and releasing.
Responsibilities
Provide timely resolution to Ford & Lincoln Dealers, Global Ford affiliates, and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.
Release and catalog service parts in support of inquiry resolution globally for all North American lead engineered vehicle lines
Analyze WERS, PCII, 2D Technical drawings, CAD data, Bill of Material, Product Letters, Marketing information, & other reference data and material to determine the appropriate service part levels required for vehicle repair
Analyze current and past model engineering changes to determine service interchangeability between engineered parts
Support service part needs with PD, SEO, and ASR activities to address level of service concerns and to ensure service requirements are corrected
Provide Program Management and Parts Analysis support for new current and past model service parts availability with the goal of achieving 98% parts available at model launch (OK to Buy)
Support downstream PS&L activities (Purchasing, Supply Chain, Packaging, Quality and Distribution) to insure best in class parts availability in support of customer needs.
Support suppliers to assure part shipments are on time to support model launch timing
Responsible for delivering departmental objectives related to customer inquiries, catalog quality, and releasing.
