NICE
Location
Pune | India
Job description
NICE is hiring Specialist Technical Support Engineer .
PFB JD - Shift - 24*7 Rotational Shift ( include Night Shift) Mode of Working - Hybrid Location- Phase 2, Hinjewadi , Pune Job Description- Responsibilities: Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address and resolve product issues. Maintain quality and on-going internal and external communication throughout your investigation. Provide high level of support and minimize R&D escalations. Prioritize daily missions/cases and mange critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other support engineers. Willing to perform on call duties as required. Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions. Good communication skills with the ability to interact with technical and non-technical stakeholders. Education Bachelor’s degree in computer science / Software Engineering (or similar) Technical requirements: Minimum of 8 to 12 years of experience in supporting global enterprise customers. Should be current with PC hardware and software trends; network environments; maintenance techniques, Windows and Linux troubleshooting knowledge and proficiency. Troubleshoot and resolve technical issues related to Windows/Linux systems, including hardware failures, software errors, and network connectivity problems. Provide technical support for applications running on both Windows and Linux platforms, including troubleshooting issues, diagnosing problems, and implementing solutions to ensure optimal performance. Familiarity with Authentication methods like WinSSO and SAML. Knowledge in Windows Hardening like TLS enforcement, Encryption Enforcement, Certificate Configuration Working and Troubleshooting knowledge in Apache Software components like Tomcat, Apache and ActiveMQ. Working and Troubleshooting knowledge in SVN/Version Control applications Knowledge in DB schema, structure, SQL queries (DML, DDL) and troubleshooting Collect and analyze logs from servers, network devices, applications, and security tools to identify Environment/Application issues. Knowledge in terminal server (Citrix)- advantage Basic understanding on AWS Cloud systems. Network troubleshooting skills (working with different tools) Certification in RPA platforms and working knowledge in RPA application development/support – advantage. NICE Certification - Knowledge in RTI/RTS/APA products – Advantage Other Required Skills: Excellent verbal and written communication skills Strong troubleshooting and problem-solving skills. Self-motivated and directed, with keen attention to details. Team Player - ability to work well in a team-oriented, collaborative environment. Interested candidates please apply in the link - Thanks Ipsita Chowdhury Specialist TA Partner NICEJob tags
Salary
