Voice Coach

Full Creative

Location

Chennai | India

Job description

Monitor calls and emails on communication and soft skills per sampling plans.
Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.
Provide consistent coaching and feedback to enhance employee performance.
Support floor training initiatives.
Intermittently assist in design and development of training material.
Provide feedback and input for training content enhancement and development.
Develop action plans for the bottom quartile and ensure they move up the learning curve.
Must work with multiple teams and processes.

Job requirements

Must have

Excellent communication skills.
CELTA / TESOL certification is an added advantage.
Strong understanding of the English language - technical and practical applications.
Well versed with soft skills.
Understanding of monitoring and feedback techniques.
Ability to audit monitored data and identify coaching/training needs.
Efficient at managing ones own schedule and work.
Must be self motivated and able to motivate others.
Ability to improve the communication and soft skills of the agents for sustained continuous improvement.
Display a high-level of effort and commitment towards supporting employees.
To be able to work in night-shift.

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for a video call at all times. Video calls are an integral part of maintaining human connection while working from Anywhere.
Good Internet speed (above 50 MBPS download and upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).

Job tags

Salary