Hiring : Customer Service_US Healthcare_Voice
NTT Data Information Processing Services Private Limited
Location
Noida | India
Job description
NTT DATA Services currently seeks a 'Customer Care Associate' to join our team in 'Noida' to support one of our clients In US Healthcare.
Roles and Responsibilities
- Ensures assigned calls are worked towards resolution.
- Follows the basic rules as provided on the SOP.
- Develops foundational understanding of broader interdependencies across various processes.
- Assists in resolution of outstanding issues from previous transactions.
- Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is
- crossing the processing timeline as per contract.
Requirements for this role include:
- University degree or equivalent that required 3+ years of formal studies.
- Good Verbal and Written communication skills.
- 0-1+years of relevant experience in handling customer queries via calls.
- 1+year of experience in MS Excel.
- Flexible with shift timings.
- Flexible to work from office.
Job Location: Oxygen Business Park, Sector 144, Noida
Transport: Both ways cabs
Job tags
Salary
