Location
Chennai | India
Job description
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
With some 165,000 employees worldwide, ZF reported sales of €43.8 billion in fiscal 2022. The company operates 168 production locations in 32 countries.
Your Tasks
- Provide 1st & 2nd level user support and troubleshooting. Perform root cause analysis for complex issues and document everything effectively
- Maintaining and administering Salesforce instance, including user management (user setup/ deactivation, roles, profiles and permission) and security settings
- Salesforce configuration and customization including (but not limited to): Flow, fields, page layouts, record types, customer settings, dynamic layouts.
- Building dashboard and reports
- Data Management: Import/ export and maintaining data integrity using validation rules Gathering requirements and proposing scalable solutions with focus on user experience
Your Profile
- A bachelor’s degree in computer science or related field. Salesforce certified administrator
- Strong Salesforce product knowledge and at least 5+ years of Salesforce hands-on administration experience with Sales Cloud and/ or Service Cloud (other Salesforce products are a plus)
- Experience in implementing salesforce configuration changes like flow assignment rules, dynamic layouts, custom settings or page layouts in 1st and 2nd line user support and related processes
- Demonstrated experience in troubleshooting issues. Ability to liaise and work with users and stakeholders at different levels of the organization. Should be Flexible to work under IST & CET business hours
- Team player. Very good communication skills, logical thinking, reasoning capability. Very good English language skills. Effective prioritization and multi-tasking skills
Working in a multidimensional environment with various stakeholders involved
Attractive career and development opportunities in an international environment
Flexible working hours and modern working environment
Cooperation with the general IT management
Job tags
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