Location
Bangalore | India
Job description
Company: A Large Global Organization
Key Skills: AI Artificial intelligence, Chatbots, Generative AI, Solution Delivery
Roles and Responsibilities:
- Lead a team of automation engineers, overseeing SLA alignment, incident/problem management, design, development, testing, and bug fixes.
- Develop roadmaps and design automation technologies to meet business needs, while building strong relationships with stakeholders.
- Create business cases and ROI assessments for automation opportunities.
- Lead research and prototyping of new automation capabilities, collaborating with business and technical teams.
- Establish governance processes to ensure automation quality and compliance with standards and policies.
- Manage relationships with automation tool vendors and partners, including licensing and support.
- Coordinate and manage the automation pipeline, ensuring projects are on track and resources are allocated effectively.
- Provide timely resolution of customer issues and communicate performance metrics to stakeholders.
- Drive operational support and architecture optimizations through automation.
- Foster continuous improvement across platforms and products through automation and standard processes.
- Provide technical direction on design considerations, including performance, scalability, and maintainability.
- Collaborate with business process owners and SMEs to understand end-to-end processes targeted for automation.
- Identify scope, benefits, constraints, and risks for automation initiatives and document current state processes.
- Consider change management implications for implementing new automation processes.
- Deliver key business analysis artifacts for medium and large projects, acting as a liaison between business and technical resources.
- Help design, document, and maintain system processes.
Skills Required:
- Strong background in AI technologies, including artificial intelligence, chatbots, and generative AI
- Proven experience in solution delivery, with a focus on automation
- Proficiency in project management and team leadership
- Excellent communication and stakeholder management skills
- Ability to analyze business processes and identify automation opportunities
Education:
- Bachelor's degree in computer science, engineering, or a related field (Master's degree preferred)
- Additional certifications in AI or automation technologies are desirable
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