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Location

Mumbai | India

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Job description

Designation - sales coordinator - international

Location - Mumbai (Kandivali)

Roles & Responsibilities

• Assist the sales manager in making sales quotations based on customer requirements
• Manage and update customer data in the company's Customer Relationship management (CRM) system.
• Proactively communicate with the operations team to monitor and follow up on order status, ensuring all orders are processed and delivered on schedule.
• Document customer interactions and feedback, and report these to the relevant teams to drive continuous improvement in our products and services.
• Handle customer-related operations including coordinating sample shipments, arranging logistics with our internal teams and external partners, and managing any Shipment-related queries or issues.
• Participate in client meetings or calls as needed to provide support and answer operational queries.
• Contribute to the development and implementation of new customer service Protocols and processes.
• Assist in the creation of sales presentations, proposals, and other sales collateral.
• Assist the marketing, design, and technical teams in the creation and periodic updating of product catalogues.
• Serve as a first point of contact for customer issues, ensuring timely response and effective resolution
• Escalate complex issues as necessary while maintaining
• Communication with the customer.

Interested candidate there share updated resume - [HIDDEN TEXT]

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Salary