Ghoomar Traditional Thali Restaurants
Location
Ghaziabad | India
Job description
Ghoomar Traditional Thali Restaurants  bring the vibrant flavors and warm hospitality of Rajasthan to 24 locations across India. We proudly curate authentic thali experiences, immersing guests in a delicious journey through regional specialties. Our passion lies in using fresh, seasonal ingredients to create dishes that are not only scrumptious but also celebrate age -old culinary traditions. Join us and discover the true essence of Indian cuisine, one delectable bite at a time!
Calling all food enthusiasts with a passion for service!  Are you looking for a dynamic role where you can connect with customers and ensure their dining experience is nothing short of amazing We're searching for a passionate Customer Support Specialist  to join our growing team at Ghoomar Traditional Thali Restaurants !
You'll be the friendly voice and face (online and offline) guiding our customers through their journey, from when they inquire about a table to enjoying a delicious meal at one of our 24 restaurants across India.
What You'll Do:
- Be the go-to guru for all things dining: Â Answer customer inquiries via phone, WhatsApp chat, live chat, Instagram/Facebook DMs, and Google Maps Messages, focusing on:
- Table bookings: Â Manage online and phone reservations, ensuring a smooth and efficient process.
- Menu mastery: Â Share detailed information about our offerings, answer ingredient questions, and suggest dishes based on dietary needs or preferences.
- Pricing transparency: Â Clearly explain menu costs, and special offers, and answer related questions confidently.
- Party booking pro: Â Assist with planning memorable group gatherings, from large birthday celebrations to intimate family lunches.
- Become a multi-platform ninja: Â Seamlessly navigate between different communication channels, providing prompt and consistent responses across all platforms.
- Be a proactive problem solver: Â Anticipate customer needs, address concerns efficiently, and always go the extra mile to ensure satisfaction.
- Stay in the know: Â Maintain comprehensive knowledge of our menus, promotions, and restaurant locations to best assist customers.
- Be an ambassador of deliciousness: Â Represent our brand with a positive and friendly attitude, building trust and loyalty among our guests.
- Make occasional outbound calls: Â Reach out to customers for follow-ups, table confirmations, or bookings based on leads.
What We're Looking For:
- Food fan with a flair for service: Â You have a genuine passion for the restaurant industry and enjoy interacting with people.
- Master communicator: Â You can clearly and concisely convey information verbally and in writing, adapting your communication style to different channels.
- Tech-savvy superhero: Â You're comfortable using various communication tools and easily navigating different platforms.
- Organization whiz: Â You can prioritize tasks efficiently, manage multiple inquiries simultaneously, and meet deadlines consistently.
- Problem-solving champ: Â You think critically and creatively to find solutions to customer concerns, ensuring their satisfaction.
- Positive and adaptable: Â You thrive in a fast-paced environment and can handle pressure with a smile.
- Strong work ethic: Â You are reliable, self-motivated, and take pride in your work.
Bonus points:
- Experience in the restaurant industry or customer service.
- Knowledge of WhatsApp chatbots, live chat software, or social media management.
- Familiarity with reservation systems and online booking platforms.
- Ability to speak multiple Indian languages.
What We Offer:
- A competitive salary and benefits package.
- A positive and supportive work environment where your contribution is valued.
- The opportunity to make a real difference in the dining experience of thousands of customers.
- A chance to grow and develop your skills in a dynamic and exciting field.
Ready to take your love for food and service to the next level  We can't wait to hear from you! Please submit your resume and cover letter explaining why you're the perfect fit for this role.
Please note: Â Due to the multi-channel nature of this role, flexible working hours may be required.
We look forward to welcoming you to the team!
Job tags
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