AR Caller

Location

Secunderabad | India

Job description

JOB DESCRIPTION – AR CALLER/MEDICAL BILLING

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post-call analysis for the claim follow-up
• Assess and resolve inquiries, requests, and complaints through calling to ensure that customer inquiries are resolved at the first point of contact
• Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

JOB REQUIREMENTS

• Freshers or minimum 1 year of experience in accounts receivable follow-up/denial management for US healthcare customers
• Fluent verbal communication abilities / call center expertise
• Knowledge of Denials management and A/R fundamentals will be preferred
• Willingness to work continuously on night shifts
• Basic working knowledge of computers.
• Prior experience working in a medical billing company and using medical billing software will be considered an advantage. Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus
• Willingness to work from the office.

Job Type: Full-time, Permanent

SALARY: Rs.16,000 to Rs.20,000

LOCATION: e-Rad Imaging and Reporting Services India Pvt Ltd, T Nagar, Chennai

Job tags

Salary