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Location

Secunderabad | India

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Job description

Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales
teams) on various medium-high complexity analytical reports. Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. Support Business Analytics business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business-related tasks / activities, building process documentation and knowledge repositories.

Key Responsibilities:
Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality,
etc) and drive excellent customer service -
o NVS performance report (PEC report)
o Market overview (brand / therapy area)
o Disease area fact books
o Situation analysis (for IPS)
o New brand launch performance tracker
o Institutional performance / KAM dashboards
o Country brand performance reports
o Brand diagnosis
o BD&L support
o Pricing analysis
o Social media monitoring
o Weekly BI market monitoring
o Rewind meta analysis of existing PMR studies
o Portfolio prioritization
o Online internal surveys
o Customer analysis
o Brand asset maximization
o Multi-channel marketing analytics
o Portfolio Analytics
o Others ad-hoc requests
Deliver services through structured project management approach with appropriate documentation
and communication throughout the delivery of services
Support in creation and maintenance of standard operating procedures (SOPs), quality checklists
that will enable excellent quality outputs for all outputs within the function
Support in developing and maintaining knowledge repositories that captures qualitative and
quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets,
etc
Support team leaders in recruitment and on-boarding of new associates within the organization
Participate in various knowledge sharing sessions that enables growth and improves quality of MES
deliverables across the function
Align with all internal functional operating procedures like time tracking, critical metric tracking and
reporting, and other internal systems and processes.
Comply to all Novartis operating procedures as per legal / IT / HR requirements

Role Requirements

Essential Requirements:
Education - MBA with Graduate / Post Graduate in Medicine (MD/MBBS/BDS) Pharmacy / Life Sciences
Fluency in English is prerequisite, while knowledge of other in scope country languages would be an advantage.
Experience (2-3 years) in business analytics in a market research firm or pharmaceutical company or Pharma KPO
Should have an understanding of Pharmaceutical business including its regulatory environment
Strong analytical thinking with problem solving approach.
Should have worked in an international company with exposure to working in cross-cultural environment.
Should be customer service oriented.
Strong and proactive business results-focus, and proven ability to provide insights that increase efficiency.

Desirable Requirements:
Strong customer management skills
Strong teammate who is dynamic and result oriented

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Job tags

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Salary