Location
Hyderabad | India
Job description
Job Description
Working in Applications Support requires creative and critical thinking skills to maintain application systems that are crucial to the daily operations. You'll work collaboratively with a wide range of teams to remediate application and data issues as they arise to ensure applications availability and to ensure that the SLAs are met. You'll also work to support the AD team during the applications development lifecycle.
Job summary
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where DATA PLATFORM is of paramount importance, you can play a pivotal role
As a Application Support at JPMorgan Chase, in the CORPORATE TECHNOLOGY Team which is aligned DATA PLATFORM Team you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.
Job responsibilities
- Defines and drives adoption of a best-in-class monitoring frameworks to accomplish end to end application or service monitoring and noiseless alerting end application or service monitoring and noiseless alerting with proper telemetry
- Perform daily health checks, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
- Troubleshoots priority incidents, facilitates blameless post-mortems and supports solutions for closure and create application support knowledge articles
- Design automated software and product upgrades, change management, and release management solutions, Design self-healing and resiliency patterns
- Lead and participate in performance tests, identifies the bottlenecks, opportunities for optimization and capacity demands, DR/SR planning/execution
- Contributes to product area, or software in order to automate manual operational work
- Be part of the rotational support coverage as needed
- Ensures information controls, back-up and recovery strategies are in place across all environments.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Experience with 4 years of Software Engineering/SRE experience
- Proficient in designing, building, and deploying highly scalable software-based infrastructure components. (E.g., cloud products, container systems, compute, storage, and networks services)
- Self manages the effort split between operational work and engineering work
- Experience with one or more general purpose programming / Scripting languages (e.g. Unix Scripting, Java)
- Good understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
- Hands-on experience in Production Support of applications using Java technology stack and web technologies, Data Lake, ETL in Hybrid environments (VSI/Internal Cloud/AWS)
- Solid hands-on experience with monitoring tools Control-M, Autosys, Splunk, Dynatrace, Grafana, AppDynamics and Apica
- Must have strong analytical & trouble shooting skills required and experience with shell scripting (Unix/Linux), microservices, RPA tools.
Preferred qualifications, capabilities, and skills Max 3 points
- BS/BA degree
- Exposure to SRE Experience, Cloud, AWS
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
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