Client Support Executive

Location

Bangalore | India

Job description

The Instant Group are hiring!

We are The Instant Group, where work gets smarter for all: employees, businesses, and the planet.

As the world's largest flexible workspace market, we take pride in...

• Providing over 250,000 organisations around the world with office space, coworking memberships, virtual offices, or meeting rooms
• Delivering the latest flex market data and insights
• Offering expert consulting services on portfolio strategy, procurement and sustainability
• Empowering 20,000+ landlord, operator and investor partners to capture flex workspace demand, boosting revenue (up to 30%) and asset efficiency

By seamlessly connecting supply and demand with data-driven solutions, we redefine work, helping businesses thrive worldwide. We shape the next generation of work so that you can achieve your best work life, every day.

Our clients (Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, Hines...) trust our team across virtual and real-life offices globally, from London, Paris and New York, to Hong Kong, Singapore and Sydney.

Join our dynamic organisation, awarded one of the 'Best Places to Work in Property' and continuously featured in the 'Sunday Times HSBC International Track 200'. Build your career where innovation and connectivity meet, where we solve challenges and grasp opportunities together.

The Role

We're seeking an enthusiastic Client Support Executive to join our dynamic Corporate team. In this pivotal role, you'll collaborate closely with senior corporate leaders based in Singapore, as well as teams across AMER and the UK. Your primary responsibility will be to liaise with these teams daily, gaining insights into client needs for flexible office space, and engaging the market to identify suitable solutions.

What will you be doing

• Collaborating with the team regarding daily report requests for all Client Account transactions.
• Building relationships with operators across APAC, requesting proposals matching client requirements.
• Gathering floor plans, images, price points and availability and creating detailed reports including Excel overviews when required.
• Providing due diligence support for transactions including managing approval requests, EHS reviews, TPRM setup and contract admin.
• Supporting on client WIP calls and where required providing support on ongoing projects.

What experience are we looking for

• Alignment with our company behaviour: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
• Experience working alongside sales teams in a pressurised environment, preferably in a client-facing Sales Support or Account Management role
• Fully fluent in English, both written and verbal
• Previous experience with regular reporting
• Proficiency with CRM and MS Office Suite
• A good understanding of major Asia cities
• Experience working in an international environment is ideal
• A team player who can work on their own initiative and demonstrates strong time management and interpersonal skills

What's in it for you

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Bespoke training programmes and our bespoke 'Instant Learning' portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme, with quarterly and annual 'Let's Celebrate' awards (with great prizes!)
• Generous referral scheme
• Laptop / tech provided
• Early finish on a Friday!

At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.

Job tags

Salary