Location
Noida | India
Job description
Job Description (Posting).
ROLE AND RESPONSIBILITIES
This role is required to:
Provide Quality support with a high degree of customer service, technical expertise and timeliness
Provide Architectural and Governance leadership for planning, designing and supporting of existing/deployed DWP tools
Need to be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers
Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects
Communicate roles and responsibilities to the new onboarded tool admins/SME s
Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding
Develop and maintain status tracker for all in scope accounts
Work closely with the Admin/SME s to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload
Work closely with developers to get the required scripts created and implemented
Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement
Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities
Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives
Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately
Engage management if any deviation to set scope and metrics is identified
(1.) To be responsible for managing the team and enabling skill upgradation. (2.) To stay updated about industry trends and technology innovations (3.) To be responsible for the solution pertaining to Technical Infrastructure being implemented for a customer and its acceptance (4.) To be responsible for understanding customer requirements and create infrastructure solutions and integrated architecture.
Qualification
B-Tech
Skill (Primary)
Tools and Standards (ERS)-EAI Tools, Standards & Methodologies-Quality Function Deployment (QFD)
Job tags
Salary
