HCLTech
Location
Noida | India
Job description
Job Description (Posting).
' Perform Business Impact Assessment (BIA) to understand and facilitate the IT Service Continuity requirement of customer Spontaneous reaction towards a crisis event, notifying the required stakeholders and ensure Crisis response actions are taken Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle Act as liaison for auditing and examination of disaster recovery processes Liaison with Technology teams to develop and maintain Disaster Recovery procedures and plans for the restoration of critical business applications in the event of failures Collaborates with the businesses and other key stakeholders to build awareness around the IT Service Continuity/DR program Reporting DR compliance (e.g. DR test results, deviations to DR readiness) to senior IT management Act as representative for the IT Service Continuity function during internal and external audits Oversee day-to-day functioning of the Service Continuity function Ensure documentation of all procedures, frameworks, reporting related to service continuity and disaster recovery Ensure adherence to all security and compliance requirements of the customer Develop, maintain & review Service Continuity plan and processes to restore critical services and provide availability of people, technology and operations at pre-determined timeframes Test the Service Continuity plan as per the agreed test frequency and resolve test issues in predefined timelines Ensure continuity data is managed in accordance with customer s Privacy and Records management requirements Develop disaster recovery solution and recovery management approach Perform periodic evaluation of DR site configurations & perform periodic reviews of DRPs Ensure timely submission of deliverables Monitor Service Continuity & DR specific risk & issues Participate in Governance Meeting to update Status Overall owner of Service Continuity & DR Transformation' (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech No. of Positions 1 Skill (Primary) CFS-Processes-IT Process Engineering Auto req ID 1328856BRJob tags
Salary
