EXL IT service management
Location
Noida | India
Job description
Basic Functions
- Responsiblefor doing remote (OCIP & CCIP) audit submitted by WU inside auditorsin a manner that is consistent with company policies, procedures, and standards.
- Follow appropriate Operating procedure.
- Meet quality, production, and timeliness goals.
- Meet office time service goals.
- Monitor e-mails/calls and respond in a timely manner including follow up.
- Manage additional duties as assigned.
Essential Functions
- Excellent Verbal/ written communication skills, with an ability to think and react to situations confidently.
- Audit/ QA experience will be desirable.
- Domain experience in P&C Insurance (Preferred)
- Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines.
- Knowledgeable in Microsoft office
Primary Internal Interactions
- Coordinate with upstream process (WU inside auditor) to execute duties effectively
Primary External Interactions
- Communicate effectively to client (Service Provider), client's customers, Agents, Brokers/Administrator while validating/asking information in a clear and concise manner over e-mail/Phone calls
General Skills
- Must be able to learn and retain a large amount of technical information in a relatively short period of time.
- Must be receptive to detailed and performance feedback.
- Proven record of dependability/stability
- Active listening skills, customer focused decisions.
- Organization and prioritization skills
- Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines.
- Knowledge of auditing practices, procedures, and principles
- Knowledge of the insurance industry, and interdepartmental functions
- Strong analytical and problem-solving skills with the ability to effectively resolve issues.
- Ability to effectively manage own workload and increasingly large, complex tasks.
- A minimum of 2 years prior premium audit experience is preferred.
Organizational Relationships
Reports To: Assistant Manager Supervises: N/A
Skills
Technical/Basic Skills
- Proficient with computer systems and software including Microsoft Excel, Outlook, and Word
- Typing Speed of at least 25 WPM and 90% accuracy
Process Specific Skills
- US P&C insurance mandatory
Soft skills (Minimum)
Good Communication Skills -
- Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts.
High Levels of Comprehension -
- Able to understand and follow information received from the customer/Broker/Agent
- Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided.
Customer Focus
- Identifies and understands the (internal or external) customer's needs.
- Detail oriented with excellent follow up skills.
Teamwork
- Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization.
- Effective interpersonal skills
Adaptability
- Maintains effectiveness despite changes to situations, tasks, responsibilities, and people.
Professionalism
- Conducting oneself with responsibility, integrity, accountability, and excellence
Work Standards
- Responsible for doing remote (OCIP & CCIP) audit submitted by WU inside auditors in a manner that is consistent with company policies, procedures, and standards within specific time service.
- Performs analysis of insured's business operation(s) to determine appropriate classifications and exposures to classify and complete 'virtual' audits.
- Insure that audited exposures (payroll, sales, cost,) are accurately calculated within insurance manual guidelines.
- Documenting findings after/ or as needed completing audits or investigations.
- Audit responsibilities will also include determining audit priorities and scheduling to meet stated deadlines, preparation of appointment letters, performing detailed review of all related business records, and preparing written reports of findings.
- Achieve individual productivity and quality goals
Job tags
Salary
