Location
Pune | India
Job description
What's the role?
The SW Quality Manager manages risk and quality for a SW product segment in the context of global Customer Application Software Projects from ideation to deployment and as such is part of the team establishing a new pillar of Hilti innovation and of strategic importance to the long-term company success.
This role interacts with customers, business units, markets, software development and quality assurance partners, support functions, all across the globe, to ensure high quality levels and minimized risks to the company in providing value creating software solutions on a global scale, always in the context of hardware, software and services coming together in creating a unique solution offering for Hilti customers.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to design, develop and execute all areas of quality management in IT. The role involves defining and operating Tests System Landscape. The job holder needs to be accountable for test case quality and act as a release manager.
Hilti has been cited 8th World’s Best Workplaces for 2022. The accolades are given by Great Place to Work (GPTW), the worldwide industry leader in quantifying employee experience.
What do we offer?
Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business – you will get global exposure, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.
What you need is:
- Manage risks and quality for a SW product segment
- Develop and implement quality strategies for client-server, web and mobile customer facing SW applications
- Drives Quality First Thinking
- Actively participate in product feature and design discussions; help shape products with a defects mindset
- Drive root cause analysis, problem-solving, after-action reviews, and preventive actions for software application incidents and bugs
- Professional and efficient handling of incoming product complaints for dedicated portfolio; execute root cause analysis and drive complaint resolution towards sustainable implementation
- Work closely with Customer Support to monitor pro-active software quality on the market
- Conduct technical risk assessments such as FMEA and other methodology
- Adjust approach and level of precision as each project dictates
- Influence, network and collaborate with internal and external team members at all levels of the global organization
- Ensure Quality Reporting to Leadership Team
- Perform internal process audits if needed
- Additional duties, as assigned
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.
Functional Expertise:
- Bachelor’s Degree in Business, Engineering or related field required
- Minimum seven (7) years’ experience in global operation, SW quality
in an agile and global environment, preferably with an engineering context - Demonstrate knowledge and familiarity with software development processes, coupled with an analytical and structured approach to software design and problem resolution
- Ability to conduct technical risk assessments, such as using FMEA methodology and implement risk mitigation strategies
- Ability to problem-solve, plan, and organizational projects effective and efficiently, while adhering to project specifications and deliverables
- Ability to influence, network and collaborate with internal and external team members at all levels of the global organization
- Good knowledge in client-server, web client, mobile client and backend services testing.
- Ability to create and implement testing strategy and methodologies in different application products
- Expert Experience with agile software development process; strong understanding of software development lifecycle (SDLC) processes and a developer background in n-tier client-servers solutions
- Masterful experience in agile development methodologies
- Prior experience leading and working with geographically distributed development teams
- Exceptional organizational skills with strong attention to detail and follow-up
- Strong communication skills to effectively engage with diverse audiences on a global scale
- Strong presentation skills to a diverse audiences on a global scale
- Experience in engineering software application is a plus
- Strong technical and process analytic skills is a plus
Understanding the Business: - Understand the role of application SW in construction and its importance for Hilti as the leading supplier to professional construction business
- Strong customer focus by ensuring defect free delivery of SW solutions to Hilti’s customers
- Awareness of SW testing methodology and tools, market development and trends
Understanding and Defining what needs to be done: - Develops an understanding of application SW requirements and translates it into comprehensive testing strategy
- Self-sufficient in planning, designing and executing software tests
- Understands the value of automated testing and takes initiative to drive test automation across all teams involved in the SW development process
- Anticipates barriers, plans alternatives and convinces stakeholders
Getting things done: - Ensures all deadlines are met
- Aims for defect free application SW being delivered to Hilti customers
- Able to work under pressure and to tight deadlines
- Is persistent in achieving progress despite obstacles and short-term setbacks
Working with Others: - Is good in building relationships/networks with colleagues in the development teams, product management, project management, user representatives, customers and external partners
- team player, who likes to work within a team and jointly achieve great results
- Insatiably curious, sceptical and to a degree stubborn when trying to get to the bottom of an issue
Developing yourself and others: - Is willing to continuously learn, takes calculated risks and learns from failures
- Stays on top of software development and testing methodology and market development
- Relentlessly striving for defect free software inspires others through example and mind-set
Non-Negotiable Criterias: - Curiosity, not accepting things at face value, but digging to the bottom
- Tenacity and passion towards zero defect software
- Strong communication skills
- Structured, well organized working style
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