Technical Sales Coordinator

Location

Bangalore | India

Job description

Location - Whitefield, Bangalore.

Shift time - 1:00 PM to 11:00 PM

Experience - 4+ yrs

Mode : Work from office

Position Overview

The Technical Sales coordinator/administrative support is responsible for customer service and technical sales functions for Morgan Truck Body. The position is responsible for providing support to the current Technical Sales team, Finance and Engineering departments. Responsibilities include administrative support for a handful of detailed, time-consuming, yet critical technical sales duties. This role will also closely interface with Regional Sales Managers and with the Northeast distributor network. The successful candidate will have demonstrated strong customer service skills, as well as strong computer skills, including Word, Excel and Outlook.

Primary Duties & Responsibilities

1. Monitor and manage a high volume of email and email correspondence, communication is key.
2. Answer phone calls in a timely manner; return calls promptly, when required
3. Work closely with Technical Sales Representatives (TSRs), Regional Sales Managers (RSMs), distributor network and customers to provide customer support on all levels
4. Respond promptly and process quickly all administrative tasks, such as but not limited to, cancellations, credit memos, change orders, manual invoices, new customer master set up.

a. Sales Credit Rebills Process

b. Adding New Customers

c. Create New Customer Ship to Addresses

5. Other duties as assigned once determined actionable.

Education and Experience

• Minimum Bachelor's degree.
• Minimum 4 years of experience in customer service or sales administration. Automotive industry experience a plus.
• Excellent computer skills, especially Word, Excel and Outlook.
• Excellent data entry and organizational skills.
• JDE experience, a plus.
• Excellent email, phone and communication skills.
• Ability to work flexible hours on a continual basis to support North American business activities.
• Strong follow-up and follow-through skills.
• Sales and customer service experience, a plus

Required Skills

1. Communication: Express oneself effectively both orally and in written form. Communicate plans and activities in a manner that supports strategies for employee involvement. Actively listens to others.
2. Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
3. Time Management: Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
4. Customer Service Orientation: Is dedicated to meeting the expectations and requirements of internal and external customers. Acts with customers in mind. Establishes and maintains effective relationships with customers and coworkers and gains their trust.
5. Organizational Understanding: Demonstrate knowledge about the company and the relationships required to service customers and generate revenue.

Job tags

Salary